Fractional COO · Law Firm Operations

Operations
built to scale.
Results that
show up.

15+ years building law firm operations across two verticals and 12 offices nationwide. I help law firms of any practice area build the systems, teams, and infrastructure to grow — without the chaos that usually comes with it.

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12
Offices Built NationwideEviction department buildout for bank-client legal services firm
4×
Lead Volume Growth25 baseline → 95 single-month record in under 2 years
$200K
Annualized Cost SavingsVirtual team transition — salaries, benefits, 401(k), bonuses
50+
SOPs & Training ManualsAcross 6 departments — built for training, compliance & scale
Real Estate Legal Services · 15 Years

Multi-Office Eviction Department Buildout — Nationwide

Rose from department manager to regional manager at a legal services firm providing eviction services to banks and financial institutions as external clients. Led the design, staffing, training, and full operational buildout of eviction departments across 12 offices nationwide — each built to meet bank-client compliance standards and scaled for high-volume performance.

Personal Injury Law Firm · ~2 Years (July 2024)

Intake Rebuild, 4× Lead Growth & $200K in Savings

Joined as Director of Operations at a PI firm with two locations and ~52 staff. Rebuilt the intake CRM architecture from the ground up, redesigned lead workflows, and implemented KPI accountability systems — growing monthly lead volume from 25–30 to a record 95 leads/month. Led a full virtual team transition generating $150K–$200K in annualized savings.

Proven Results

Not theory. Track record.

Every number below came from a real engagement. Two different law firm verticals. The same outcome — operations that perform.

95
Record Leads in a Single Month
Starting from a 25–30 lead/month baseline, a full intake CRM rebuild and workflow redesign drove monthly volume to a firm record of 95 — nearly 4× growth in under 2 years. Milestones: 50/mo at year one, 72/mo average by mid-year two.
$200K
Annualized Cost Savings
Led the full transition of the intake department to a virtual operating model — rebuilding workflows, communication protocols, and accountability systems for remote performance. Savings across salaries, medical insurance, 401(k), and bonuses — no drop in performance.
12
Offices Built Nationwide
As regional manager at a bank-client legal services firm, led the full eviction department buildout across 12 offices — department design, staffing, training, compliance alignment, and operational launch. Multi-state, high-volume, client-facing operations built to institutional standards.
Services

Every engagement is scoped.
Every outcome is defined.

No generic retainers. No vague deliverables. You know exactly what you're getting before anything is signed.

01 — RETAINER
Fractional COO Partner
Embedded monthly leadership — strategy meetings, workflow oversight, vendor management, staff accountability, and continuous improvement. 10–20 hrs/month.
$3,000–$6,000per month
02 — PROJECT
Operations Infrastructure Build
Complete SOP library, onboarding/offboarding systems, training manuals, and KPI accountability frameworks. Built, trained, and transferred to your team.
$4,000–$9,000flat project fee
03 — EXPANSION
Multi-Office Launch Support
Full operational infrastructure for a new location — staffing model, CRM setup, cross-office routing, documentation, and launch training. Done right from day one.
$6,000–$15,000scoped engagement
04 — TRAINING
Performance & Accountability Systems
Role-based staff training (live or virtual), KPI structure design, checklist auditing, and department-level accountability frameworks. All materials included.
$1,500–$3,000per engagement
05 — SYSTEMS
CRM & Tech Stack Optimization
Filevine, Lead Docket, RingCentral — rebuild, document, and train so your team uses the tools you're paying for. Includes configuration support and SOPs.
$2,000–$5,000per system
Not Sure Where to Start?
Book a Discovery Call
30 minutes. No cost. We'll identify your biggest operational gaps and figure out the right engagement for where your firm is right now.
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The Process

Four steps.
No surprises.

Every engagement starts with a clear picture of where you are and ends with full ownership transferred to your team. No dependency. No coming back every month to hold things together.

01

Discovery Call — 30 Minutes, Free

We talk through your operation, your numbers, and your goals. I ask the questions that reveal where the real problems are. You leave with clarity — regardless of whether we work together.

02

Operations Audit & Findings Report

I assess workflows, systems, team structure, and documentation gaps. You receive a written report with a prioritized action list — what to fix first and why.

03

Scoped Proposal — No Surprises

A clear proposal with defined deliverables, timeline, and investment. You know exactly what you're getting before anything is signed.

04

Build, Train & Transfer

I build the systems, train your team, and hand off everything so the results outlast the engagement. Your independence is the goal — not your dependency.

Is This Right For You?

The honest answer.

Strong Fit

  • Law firms of any practice area — PI, real estate, foreclosure, eviction, immigration, workers' comp, debt collection
  • 10–150 staff, single or multi-location
  • Planning to open a second or third location
  • Managing partners doing operations work themselves
  • Intake numbers have plateaued despite marketing spend
  • No SOPs exist for core workflows
  • Staff turnover keeps disrupting day-to-day operations
  • Paying for software your team doesn't fully use

Not the Right Fit

  • Already have a strong full-time COO or DOO in place
  • Fewer than 5 staff members
  • Looking for task execution without strategic input
  • Need someone on-site full-time, 40+ hours per week
  • Not open to process or structural change
  • Looking for a generalist VA — not a senior strategist

What are your intake numbers right now — and what do you want them to be?

That's the conversation I want to have. Book a free 30-minute discovery call. We'll talk through your operation, identify the gaps, and determine where the biggest opportunity is. No pitch. No pressure. Just an honest conversation about what's possible for your firm.

Free Discovery Call 30 minutes · No obligation Schedule Now →